Publication - Advice and guidance

Scottish National Standards for Information and Advice Providers: a quality assurance framework

Published: 8 October 2010
Directorate: Justice Directorate
Topic: Law and order
ISBN: 9780755981434

Scottish National Standards for Information and Advice Providers: a quality assurance framework 2009.

Section 3 Good Practice Guidance

Introduction

This section of the Standards Manual is designed to give guidance to those providers of services who are seeking to develop their service and comply with the Standards.

This section of the Manual reproduces each of the Standards, and provides good practice guidance on how services may comply with the Standards. The advice in this section of the Manual is not designed to be prescriptive and service providers may wish to develop alternative means of developing their services to comply with the Standards.

Contact

Email: ceu@gov.scot Phone: 0300 244 4000 Post: Central Enquiry Unit
St Andrews House
Regent Road
Edinburgh
EH1 3DG

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