Publication - Statistics
Scottish Patient Experience Survey of GP and Local NHS Services 2011/12 Volume 3: Variation in the Experiences of Primary Care Patients
This report examines the relationship between self-reported experiences of patients and a range of patient, GP practice and regional level characteristics.
Annex B: Percentage of Variation Explained by the GP Practice
This table shows the percentage of variation explained by GP practices for all survey questions. The rest of the variation can be explained by other factors including patient characteristics, practice characteristics (including size) and CHPs or is simply other random variation.
The greater the variation explained by GP practices, the more variation there is between practices.
| Question Number | Question text | Percentage of variation explained by GP practice |
|---|---|---|
| 4 | Thinking of the last time you contacted this GP surgery by phone, how easy was it for you to get through? | 58 |
| 5 | The last time you phoned the GP surgery, how helpful was the person who answered? | 34 |
| 6 | The last time you needed to see or speak to a doctor or nurse from your GP surgery quite urgently, how long did you wait? | 31 |
| 8 | If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? | 59 |
| 9 | When you arrange to see a doctor at your GP surgery can you usually see the doctor you prefer? | 41 |
| 10a | Overall how would you rate the arrangements for getting to see a doctor in your GP surgery? | 41 |
| 10b | Overall how would you rate the arrangements for getting to see a nurse in your GP surgery? | 27 |
| 12 | Thinking about the last time your GP referred you, how would you rate the arrangements for getting to see another NHS health professional? | 3 |
| 14 | How helpful do you find the receptionists at your GP surgery? | 37 |
| 15 | How clean is your GP surgery or health centre? | 34 |
| 16 | How do you feel about how long you usually have to wait to be seen after you arrive at your GP surgery? | 34 |
| 17b | The doctor listened to me | 22 |
| 17c | I felt that the doctor had all the information needed to treat me | 12 |
| 17d | The doctor was considerate and understanding | 23 |
| 17e | The doctor talked in a way that helped me understand my condition and treatment | 19 |
| 17f | I felt confident in the doctor's ability to treat me | 18 |
| 17g | I had enough time with the doctor | 18 |
| 18b | The nurse listened to me | 23 |
| 18c | I felt that the nurse had all the information needed to treat me | 12 |
| 18d | The nurse was considerate and understanding | 27 |
| 18e | The nurse talked in a way that helped me understand my condition and treatment | 15 |
| 18f | I felt confident in the nurse's ability to treat me | 18 |
| 18g | I had enough time with the nurse | 17 |
| 19 | Are you involved as much as you want to be in decisions about your care and treatment? | 4 |
| 23a | It was easy enough for me to get my medicines | 14 |
| 23b | I knew enough about what my medicines were for | 7 |
| 23c | I knew enough about how and when to take my medicines | 12 |
| 23d | I knew enough about possible side effects of my medicines | 3 |
| 23e | I would know what to do if I had any problems with my medicines | 4 |
| 23f | I took my prescription as I was supposed to | 7 |
| 24a | I am treated with dignity and respect | 24 |
| 24b | I am treated with kindness and understanding | 22 |
| 25 | Overall, how would you rate the care provided by your GP surgery? | 32 |
Contact
Email: Gregor Boyd
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