Publication - Statistics

Scottish Radiotherapy Patient Experience Survey 2014: National Results: Volume 1

Published: 25 November 2014
Topic: Health and social care
ISBN: 9781784129316

National results from the first Scottish Radiotherapy Patient Experience Survey 2014.

13 APPENDIX B: PER CENT POSITIVE EXPLANATION

The table below shows which answers were classed as positive, partly positive, neutral and negative for each question.

Q	Question text	All Positive percent	Partly Positive percent	Neutral percent	Negative percent
1.	When you gave your consent, to what extent did you understand what the benefits of radiotherapy were?	I understood completely		I understood to some extent	I did not understand at all
2.	When you gave your consent, to what extent did you understand what the side- effects of radiotherapy were?	I understood completely		I understood to some extent	I did not understand at all
3.	Were you given the opportunity to ask questions before giving consent?	Yes			No
4.	If you did ask questions, were you satisfied with the answers that you received?	Yes, completely		Yes, to some extent	No
5.	Did you have confidence in the doctor or other health professional who took your consent for your radiotherapy?	Yes, completely		Yes, to some extent	No
6.	Were you treated with dignity and respect by the doctor or other health professional who took your consent for your radiotherapy?	Yes, definitely		Yes, to some extent	No
7.	Were you given or sent any written information about radiotherapy by a member of staff (e.g. doctor, radiographer or nurse specialist) before your radiotherapy?	Yes			No
8.	Was the information/arrangements for your first appointment at the radiotherapy department easy to understand?	Yes, completely		Yes, to some extent	No
9.	Were you told about the local cancer information and support service at the hospital (sometimes called cancer information centre)?	Yes			No
10.	Overall was the amount of information given to you before you started your radiotherapy:	Excellent, helped with my treatment	Satisfactory, met my needs		Poor, didn't help much Very poor, didn't help at all
11.pt1	Did you go to the Radiotherapy department before you started treatment to be given information and an explanation about radiotherapy (pre-treatment or planning)?Please note that responses to this question have been used to measure both a) whether the patient was invited (11.pt1) and b) if the patient found the visit helpful (11.p2).	Yes, and I found it helpfulYes, but it was not helpful			I wasn't invited, but it would have been helpfulI wasn't invited, but it would not have been helpful
11. pt2	Did you go to the Radiotherapy department before you started treatment to be given information and an explanation about radiotherapy (pre-treatment or planning)? Please note that responses to this question have been used to measure both a) whether the patient was invited (11.pt1) and b) if the patient found the visit helpful (11.p2).	Yes, and I found it helpful			Yes, but it was not helpful
13.	If you did look at the cancer centre or hospital website did you find the information you found there helpful?	Yes, very helpful	Yes, fairly helpful		No, not at all helpful
16.	Were you told how many radiotherapy treatments (sometimes called visits or fractions) you would probably need?	Yes, very clearly		Yes, to some extent	No
17.	Were you told how long in total your course of radiotherapy treatment would last?	Yes, very clearly		Yes, to some extent	No
18.	Was your plan of treatment explained clearly to you by a member of staff?	Yes, very clearly		Yes, to some extent	No
19.	Were you given information to help you manage the side effects of your treatment?	Yes, very clearly		Yes, to some extent	No
20.	Was the information given to you by your radiographer at the treatment visit the same as you were told by the doctor/radiographer at your clinic visit?	Yes, exactly the same		It was a little different	No, it was completely different
21.	Was there someone in the hospital who you could talk to about any worries or fears you might have?	Yes, in the radiotherapy department Yes, elsewhere in the hospital (e.g. clinical nurse specialist or chaplain)			No, but I would have liked to talk to someone
23.	If you travelled by car, was it easy to park?	Yes			No
24.	How soon after your appointment time did your radiotherapy usually start?	On time or within 20 minutes of my appointment		Between 20 minutes and 1 hour of my appointment time	More than 1 hour after my appointment time
25.	Were you informed of any delays?	Yes, always		Yes, sometimes	Never or rarely
26. pt1	What was the environment of the radiotherapy department like in respect of the waiting room?	Very good	Good		Poor Very poor
26. pt2	What was the environment of the radiotherapy department like in respect of the treatment room?	Very good	Good		Poor Very poor
26. pt3	What was the environment of the radiotherapy department like in respect of the department as a whole?	Very good	Good		Poor Very poor
27.	Did you feel the changing facilities allowed you to maintain your dignity?	Yes		Yes, to some extent	No
28.	Were you told that you could communicate with the radiographers outside the room during treatment?	Yes, both on TV and by speaking Yes, only on TV Yes, only by speaking			No
29.	Did you feel that staff took adequate care whilst helping you get into the right position for your treatment?	Yes, definitely		Yes, to some extent	No
30.	If you had any questions about the radiotherapy, did you have the opportunity to discuss these with the radiographer?	Yes, completely		Yes, to some extent	No
32.	Did you have a regular formal review of your treatment (usually called the review clinic) by a member of the clinical team (e.g. doctor or radiographer)?	Yes			No
33.	Did hospital staff give you information about support or self-help groups for people with cancer?	Yes			No, but I would have liked information
35.	Have you been given a number to call if you have any problems in relation to your radiotherapy?	Yes			No
36.	Do you know what the arrangements are for your next visit to see your consultant or other member of staff?	Yes			No
37.	Were you given written information about what to expect in the few weeks following treatment and your post treatment care?	Yes			No
38. pt1	Overall was the amount of information given to you at the start of your radiotherapy: Please note that responses to this question have been used to measure both a) whether the patient was given information (38.pt1) and b) the quality of information given (38.p2).	Yes			No
38. pt2	Overall was the amount of information given to you at the start of your radiotherapy: Please note that responses to this question have been used to measure both a) whether the patient was given information (38.pt1) and b) the quality of information given (38.p2).	Excellent, helped with my treatment	Satisfactory, met my needs		Poor, didn't help much Very poor, didn't help at all
39.	Were you involved as much as you wanted to be in decisions about your care and treatment?	Yes, definitely		Yes, to some extent	No, but I would have liked to have been
40.	Did you feel that staff took account of what mattered to you?	Yes, always		Yes, sometimes	No
41.	Did you feel that the staff treated you with compassion and understanding during your treatment?	Yes, always		Yes, sometimes	No
42.	Overall, how would you rate your care?	Excellent Very good	Good	Fair	Poor Very poor

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Email: Fiona Hodgkiss

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13 APPENDIX B: PER CENT POSITIVE EXPLANATION

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