Best Start Grant: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

Agreement between Scottish Ministers and The Secretary of State for Work and Pensions to deliver Best Start Grant to residents in Scotland.


Annex 17 - Glossary of Terms

The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.

Commencement Date of Best Start Grant

The date in December 2018 on which delivery of Best Start GrantServices commenced

BAU

Business As Usual

BSG

Best Start Grant

[Redacted]

[Redacted]

[Redacted]

[Redacted]

DPA 2018

Data Protection Act 2018

DWP

Department for Work and Pensions

FOI(A)

Freedom of Information Act 2000

FOI(S)A

Freedom of Information (Scotland) Act 2002

GDPR

General Data Protection Regulations

MoU

Memorandum of Understanding

Resident in Scotland

Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.

Public & Privilege holiday

All public and privilege dates in England and Scotland including regional specific dates in Social Security Scotland Agency.

Service Delivery Standards

The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.

Services

Has the meaning set out in Para 2

[Redacted]

[Redacted]

SG

Scottish Government

SM/SSWP Single MoU

Memorandum of Understanding between Scottish Ministers and the Secretary of State for Work and Pensions dated January 2023 as amended.

SLA

Service Level Agreement

SM

Scottish Ministers

[Redacted]

[Redacted]

SPoC

Single Point of Contact

SSMG

Sure Start Maternity Grant

[Redacted]

[Redacted]

Contact

Email: Formalagreements@socialsecurity.gov.scot

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