Child Winter Heating Assistance: service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers

13. Service design and delivery

13.1 It is understood by each party that the design of the Services will evolve. Each party agrees to inform the other as soon as reasonably practicable of any changes with its own legislation relating to CWHA that may impact on or require changes to the delivery of CWHA or the Services.

13.2 Scottish Ministers will deliver CWHA while seeking continuous improvement in delivery as part of BAU processes. Each party will work to ensure cost-effective delivery; subject to the overarching financial arrangements as referenced, in Section 4 (Derivation) of this Agreement and as described in the Scottish Devolution: Financial Arrangements for Formal Agreements and Financial Summary to support the CWHA Service Level Agreement between Department for Work and Pensions and Scottish Ministers.