Child Winter Heating Assistance: service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers

Annexes

Annex A – Secure transfer of files between DWP & SG [REDACTED]

Annex B – Scottish resident receives CWHA – (Paid Clerically) [REDACTED]

Annex B(1) – Clerical referral where cases fail automated transfer. [REDACTED]

Annex C – [REDACTED ]

Annex C(1) – [REDACTED]

Annex D – Key Processes for Fraud Referral [REDACTED]

Annex E – Key Processes for Fraud Referral [REDACTED]

Annex F(1) – Part 1 [REDACTED]

Annex F(2) – Part 2 [REDACTED]

Annex F(3) – Part 3 [REDACTED]

Annex G – Key Process for Checking the relevance of the [REDACTED]

Annex H – Glossary of Terms

The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.

BAU: Business as Usual

[REDACTED]: [REDACTED]

[REDACTED]: [REDACTED]

Commencement Date of CWHA: The date in November 2020 on which delivery of Child Winter Heating Assistance Services commenced

[REDACTED]: [REDACTED]

CWHA : Child Winter Heating Assistance

DLA: Disability Living Allowance

DLAC: Disability Living Allowance for a Child

DPA 2018: Data Protection Act 2018

DS: Data Services

DSA: Data Sharing Agreement

DWP: Department for Work and Pensions

[REDACTED]: [REDACTED]

FOI(A): Freedom of Information Act 2000

FOI(S)A: Freedom of Information (Scotland) Act 2002

[REDACTED]: [REDACTED]

GDPR: General Data Protection Regulations

[REDACTED]: [REDACTED]

MoU: Memorandum of Understanding

Resident in Scotland: Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.

Service Delivery Standards: The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.

Services: Has the meaning set out in Para 2

SG: Scottish Government

SM/DWP Single MoU: Memorandum of Understanding between Scottish Ministers and the Department for Work and Pensions dated January 2019 as amended.

SLA: Service Level Agreement

SM: Scottish Ministers

SSSAS: cottish Social Security Agency

[REDACTED]: [REDACTED]

SPoC: Single Point of Contact

Term: Has the meaning set out in Para 3