Child Winter Heating Assistance: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

21 Technical Capabilities

21.1 Each party will, as soon as reasonably practicable, inform the other party of any proposed changes to its IT environment that would impact on the delivery of CWHA. Each party will thereafter cooperate with the other to minimise the impact of such changes will have on delivery of CWHA. Incident management processes are detailed within the '[Redacted], Service Level Agreement' (SLA) and '[Redacted] Data Processing Agreement' (DPA) and the '[Redacted]' as referenced, in Section 4 (Derivation) of this Agreement.