Service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers in respect of Child Winter Heating Assistance

2. Scope and principles

2.1 This Agreement sets out the provisions of the relationship between Scottish Ministers and DWP in relation to the Child Winter Heating Assistance (CWHA) and the services DWP will provide to support this, which are as follows (the Services):

2.1.1 Under the [REDACTED] Data Sharing Agreement (DSA), as referenced in Section 4 (Derivation) of this Agreement, DWP will provide data to enable Social Security Scotland to make a CWHA payment to residents in Scotland in receipt of Disability Living Allowance for Children.

2.1.2 DWP will deal with customer enquiries relating to CWHA by sign posting customers to Social Security Scotland.

2.1.3 DWP and Social Security Scotland will work in partnership to ensure that the Services are delivered in accordance with the terms of this Agreement.

2.1.4 The partnership will seek continuous improvement in delivery standards including sharing lessons from delivery of the Services in so far as relevant.

2.1.5 Each party will act transparently and will work in a practical way in regards to reaching mutual agreements on any issues that may arise.