Service Level Agreement Between The Secretary Of State For Work And Pensions and Scottish Ministers in Respect of Funeral Support Payment

13. Service Design and Delivery

13.1 It is understood by each Party that the design of the Services will evolve. Each Party agrees to inform the other as soon as reasonably practicable of any changes with its own legislation relating to FSP that may impact on or require changes to the delivery of FSP or the Services.

13.2 Scottish Ministers will deliver FSP while seeking continuous improvement in delivery as part of BAU processes. Each Party will work to ensure cost-effective delivery; subject to the overarching financial arrangements as described in the 'Scottish Devolution: Financial Arrangements for Formal Agreements between Department for Work and Pensions and Scottish Ministers' as referenced, in Section 4 (Derivation) of this Agreement.