Social Security: advocacy service standards

Principle 4 – Accessible

Advocacy services and workers will be respectful of your rights, needs, views, experiences and protected characteristics.

Advocacy services and workers will communicate using the methods and forms you need and prefer.

Advocacy workers will meet you at a time and in a place which suits you and meets your needs. This location should be safe for both you and your advocacy worker so you can discuss sensitive and personal matters.

Advocacy services will provide support if you contact them personally or if you are referred by someone else. This can be done in writing, by phone, in person or by other ways of communicating depending on your needs.