Social Security: advocacy service standards

Principle 5 – Trained

Advocacy workers will have detailed knowledge of the Scottish social security system and advocacy services which can be provided.

Advocacy workers will understand your rights, needs and any barriers you face.

Advocacy workers will be able to meet your rights and needs including any communication and capacity needs.

Advocacy workers will be trained and continue to develop their knowledge, skills and experience.

Advocacy workers will get regular support and supervision.

Advocacy services and workers will be aware of and meet their duties and responsibilities under relevant human rights, data protection and equality legislation.

Your advocacy worker will work within the policies and procedures of their service, including but not limited to equality, staffing, data protection and data management.