Social Security Charter Review: research findings - summary

Charter Measurement Framework

In 2019, the Charter Measurement Framework was created. This is a way to measure how well the commitments in the Charter are being delivered.

Analysts within Social Security Scotland produce the annual framework publication. This team provided an overview of each measure in the first three sections of the framework and their reflections on issues which have affected reporting. Scottish Government policy officials provided input on potential changes to section four of the framework.

A number of areas for potential improvement were identified. A set of criteria for reviewing and updating the framework was developed.

These criteria were discussed by the client core group at workshop four with broad support for the approach.

It is important that the measures in the framework are updated to reflect changes to the Charter. Other proposed revisions include removing duplication, better alignment with available data, and reducing burden on research participants and staff.