Publication - Research and analysis
Social Security Charter Review: research findings - summary
This summary provides an overview of findings from research carried out to review the Scottish Social Security Charter, “Our Charter”.
Awareness of the Charter
There was mixed feedback about the awareness of the Charter and the Charter Measurement Framework.
Among staff participants, familiarity varied although most remembered taking part in training about the Charter when they first started at Social Security Scotland.
A third (33%) of client survey respondents said they were familiar with the Charter.
Contact
Email: Socialresearch@gov.scot
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