Social Security Charter Review: research findings - summary
This summary provides an overview of findings from research carried out to review the Scottish Social Security Charter, “Our Charter”.
Charter: Changes to structure
The original four sections have been retained. Some commitments have been moved between sections. This makes sure that commitments related to similar themes are grouped together.
The wording of the sub-headings has been updated to make it clearer who is responsible for delivering the commitments under each theme.
New sub-sections have been added to break up each of the four sections and to give more detail about how each group of commitments will be delivered.
The core client group agreed these structural changes improved the flow of the Charter and made it clearer what each section was focused on.
Contact
Email: Socialresearch@gov.scot
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