Social Security client and experience panels research: effects of the coronavirus pandemic on communication preferences – visual summary

Next Steps

Research with Experience and Client Panels will continue to shape Scotland’s social security system.

The findings will shape the design and delivery of local delivery services. These services provide help and support to clients in their local areas across Scotland.

Preferences and views about video calls will shape the development of the Social Security Scotland video call service.

The research will also be helpful to make Social Security Scotland work in ways that prioritise the needs and wellbeing of clients and staff.

The findings will also be used to plan how clients apply for Adult Disability Payment from Social Security Scotland in the future.