Social Security Experience Panels: agency opening hours

Next Steps

We are committed to using the feedback to inform further decision making on how Social Security Scotland provides its services.

That's why the findings from this research have been used to shape decisions about opening hours for the first benefits being delivered by the agency. For example, in line with the findings, Social Security Scotland operates a telephone helpline which is open between 08:00-18:00, Monday to Friday. And some of the preferred contact methods discussed are already available.

Over time, the agency will make as many methods of contact available as so that making contact is as straightforward as it can be. And we will continue to work with the Experience Panel to further inform the development of Scotland's social security agency.