Social Security experience panels: cold spell and winter fuel payment – report
Findings from research with Social Security experience panels members on the new cold spell heating assistance and winter heating assistance.
Experience and understanding of existing Cold Weather Payments and Winter Fuel Payment
Experience of Winter Fuel Payments
The first part of the survey looked at respondents' experiences of accessing support to heat their home. Almost all respondents (96 per cent) said that they had heard of Winter Fuel Payments. Almost nine in ten (89 per cent) said that they were "confident" or "very confident" that they know what Winter Fuel Payment is.
Response options (select one) | % |
---|---|
Yes | 96 |
No | 2 |
I can't remember | 2 |
Response options (select one) | % |
---|---|
Very confident | 54 |
Confident | 33 |
Not confident | 15 |
Not confident at all | 8 |
Experience of Cold Weather Payments
Almost nine in ten (89 per cent) of respondents said that they had heard of Cold Weather Payment. More than three quarters (77 per cent) of respondents said that they were "confident" or "very confident" that they know what Cold Weather Payment is.
Response options (select one) | % |
---|---|
Yes | 89 |
No | 7 |
I can't remember | 4 |
Response options (select one) | % |
---|---|
Very confident | 44 |
Confident | 34 |
Not confident | 8 |
Not confident at all | 3 |
Warm Home Discount scheme
Warm home discount is a scheme which provides eligible people with a one off discount of £140 from their electricity or gas bill. [4] It does not affect the Cold Weather Payment or Winter Fuel Payment, and it is not moving to Scotland.
More than three in five (62 per cent) respondents said that they know what the Warm Home Discount scheme is. More than half (57 per cent) said that they were "confident" or "very confident" that they know the difference between Winter Fuel Payment and Warm Home Discount.
Response options (select one) | % |
---|---|
Yes | 62 |
No | 30 |
I can't remember | 8 |
Response options (select one) | % |
---|---|
Very confident | 33 |
Confident | 24 |
Not confident | 26 |
Not confident at all | 17 |
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