Publication - Research and analysis
Experience panels: complaints, re-determination and appeals
This report summarises the results of two surveys and seven focus groups on the feedback and complaints process for Social Security Scotland.
How to access background or source data
The data collected for this social research publication:
☐ are available in more detail through Scottish Neighbourhood Statistics
☐ are available via an alternative route <specify or delete this text>
☒ may be made available on request, subject to consideration of legal and ethical factors. Please contact SocialSecurityExperience@gov.scot for further information.
☐ cannot be made available by Scottish Government for further analysis as Scottish Government is not the data controller.
Contact
Email: Catherine Henry
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