Social Security Experience Panels - keeping staff and clients safe: report

Advertising unacceptable actions policy

Respondents were asked how they would feel about Social Security Scotland’s policy on unacceptable actions being advertised. Nearly eight in ten respondents (79 per cent) felt comfortable or very comfortable with Social Security Scotland advertising unacceptable actions policy on websites.

Table 12. Social Security Scotland would like to let clients know about this policy. How would you feel if this policy on unacceptable actions was advertised on websites (n=293):

Over eight in ten respondents (83 per cent) felt very comfortable or comfortable with this policy being advertised in offices.

Table 13. In offices (n=293)

The majority of respondents (81 per cent) said they felt very comfortable or comfortable with this policy being advertised within Citizen’s Advice Bureau.

Table 14. In Citizen’s Advice Bureau (n=293)

Over seven in ten respondents (78 per cent) felt very comfortable or comfortable with the policy being advertised in GP clinics. One in ten respondents (10 per cent) said they would feel uncomfortable or very uncomfortable with the policy being advertised in GP clinics.

Table 15. GP clinics (n=293)