Publication - Research and analysis

Social Security Experience Panels: inclusive communication - visual summary

Published: 20 July 2020
From: Director-General Education and Justice
Directorate: Social Security Directorate
Topic: Equality and rights
ISBN: 9781839608803

This visual summary outlines the results a survey and 9 focus groups with Experience Panel members, which asked about their views on various aspects of communication including applying for a benefit, getting help with an application and online information videos.

Supporting documents

Equality, Poverty and Social Security: Social Security Experience Panels: Inclusive Communication

File type: 33 page PDF
File size: 1.8 MB

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