Publication - Research and analysis
Social Security Experience Panels: inclusive communication - visual summary
This visual summary outlines the results a survey and 9 focus groups with Experience Panel members, which asked about their views on various aspects of communication including applying for a benefit, getting help with an application and online information videos.
About the research
- 2170 Invites
- 438 Survey responses
- The research took place in August 2019
- 9 Focus groups
- 8 Locations
The research asked Experience Panel members views on:
- Applying for a benefit
- General communication preferences
- Getting help with a benefit application
- Online information videos
Participants were aged between 25 – 79 years old
37% Man or boy
63% Woman or girl
83% lived in an urban location
17% lived in an rural location
Participants took part in 31 out of 32 local authority areas
Most survey participants had a disability or long term health condition (87%), including:
- chronic pain
- severe hearing impairments
- severe visual impairments
- other kinds of long term health condition
Almost half (49%) of survey participants were:
- a carer due to old age,
- a carer to a child, or
- a carer to an adult.
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