Social Security Experience Panels: publications
Collection of publications relating to the Social Security Experience Panels which are helping to design a social security system for Scotland.
Introduction
The Scottish Government is now responsible for some of the benefits previously delivered by the Department for Work and Pensions (DWP).
As part of work to prepare for this change, in 2017 the Scottish Government set up the Social Security Experience Panels. Members had experience of at least one of the benefits delivered by the DWP that has come to Scotland. Over 2,400 people registered to take part in the Experience Panels when they were launched.
As Social Security Scotland is now an established agency and the majority of benefits are live, the Experience Panels closed in March 2024.
Legacy report
Report detailing the findings of research into the impact and legacy of the Social Security Experience Panels.
Annual reports
Annual progress report summarising the work carried out by the Experience Panels.
Experience Panels: recruitment and members
Newsletters, reports and information about panel membership and recruitment.
- Social Security Experience Panels newsletter: Summer 2020
- Social Security Experience Panels newsletter: Spring 2020
- Social Security Experience Panels newsletter: autumn/winter 2019
- Social Security Experience Panels newsletter: Spring 2019
- Social Security Experience Panels: recruitment overview
- Experience Panels: survey testing session
- Social Security Experience Panels - About Your Benefits and You: quantitative research findings
- Social security experience panels - About Your Benefits and You: qualitative research findings
- Social Security Experience Panels - About Your Benefits and You: visual summary of research findings
- Social security experience panels: about your benefits and you - visual summary
- Social Security Experience Panels: who is in the panels
- Social Security Experience Panels: who is in the panels - visual summary
- Social Security Experience Panels: accessibility adjustments - factsheet
- Social Security Experience Panels - panel members: visual summary – 2020 update
- Social Security Experience Panels - panel members: full report - 2020 update
- Social Security experience panels: decision making and reviewing an award - main report
Social Security Scotland agency
Panel feedback and reports helping to shape and continually improve Social Security Scotland’s services.
- Social Security Experience Panels: agency buildings
- Social Security Experience Panels: agency buildings - visual summary
- Experience Panels: branding of Social Security Scotland
- Experience Panels - branding of Social Security Scotland: visual summary
- Social Security Scotland – insights research programme: overview
- Social Security Experience Panels: communicating by phone
- Social Security Experience Panels: communicating by phone - visual summary
- Experience panels: complaints, re-determination and appeals
- Experience panels: complaints, re-determination and appeals - visual summary
- Social Security Experience Panels: agency recruitment
- Social Security Experience Panels: agency recruitment - visual summary
- Social Security Experience Panels: Social Security Scotland staff
- Social Security Experience Panels: Social Security Scotland staff - visual summary
- Experience panels: website usage - visual summary
- Social Security Experience Panels: inclusive communication - report
- Social Security Experience Panels: inclusive communication - visual summary
- Social Security Experience Panels: short-term assistance - report
- Social Security Experience Panels: short-term assistance - visual summary
- Social Security experience panels: fraud investigation notifications – visual summary
- Social Security experience panels: paying benefits into different bank accounts - main report
- Social Security experience panels: paying benefits into different bank accounts - visual summary
- Social Security experience panels: others speaking to Social Security Scotland for clients - main report
- Social Security experience panels: others speaking to Social Security Scotland for clients - visual summary
- Social Security experience panels: appointees - report
- Social Security experience panels: cold spell and winter fuel payment – report
- Social security experience panels: cold spell and winter fuel payment - visual summary
- Social Security Experience Panels - ethnic minorities: report
- Social Security Experience Panels - ethnic minorities: visual summary
- Social Security Experience Panels: meeting people's needs - report
- Social Security Experience Panels: meeting people's needs - visual summary
- Social Security Experience Panels: benefit take-up – report
- Social Security Experience Panels: benefit take-up – visual summary
- Social Security client and experience panels research: effects of the coronavirus pandemic on communication preferences
- Social Security client and experience panels research: effects of the coronavirus pandemic on communication preferences – visual summary
- Experience Panels - branding of Social Security Scotland: visual summary
- Social Security Experience Panels: agency opening hours
- Social Security Experience Panels: agency opening hours - visual summary
Social Security Charter
Reports and information regarding the creation and development of the Social Security Charter.
- Social Security Charter Review: research findings
- Social Security Charter Review: research findings - summary
- Designing the Social Security Charter: report on the first stage of work
- Designing the Social Security Charter: visual summary on the first stage of work
- Developing the Social Security Charter: visual summary
- Developing the Social Security Charter: co-design process
- Social Security Charter: measurement framework
- Social Security Charter measurement framework: co-design process
- Social Security Charter measurement framework: visual summary of the co-design process
Applications and support
Panel views and information about the application process for Social Security Scotland.
- Social Security Experience Panels: follow up survey about appointees - visual summary
- Social Security Experience Panel - advocacy standards: visual summary
- Social Security Experience Panels: applications and access to support
- Social Security Experience Panels: information about applications and accessing support research summary
- Social Security experience panels: appointees - report
- Social Security experience panels: appointees - visual summary
- Social Security experience panels: decision making and reviewing an award - visual summary
Appointments and local delivery
Panel views on appointments and the local delivery of Social Security Scotland services.
Best Start Grant
Findings from Best Start Grant Alpha research involving Experience Panel members and other user groups.
Disability benefits
Reports and Panel views helping to shape and improve disability benefits.
- Social Security Experience Panels: Employment Injury Assistance
- Social Security Experience Panels: attendance allowance discovery
- Social Security Experience Panels: attendance allowance discovery visual summary
- Social Security Experience Panels: disability benefit names
- Social Security Experience Panels: disability benefit names - visual summary
- Social Security Experience Panels: award duration and automatic entitlement
- Social Security Experience Panels - award duration and automatic entitlement - visual summary
- Social security experience panels: personal independence payment discovery - visual summary
- Social Security Experience Panels: Personal Independence Payment health assessments
- Social Security Experience Panels: Personal Independence Payment assessments and expenses - visual summary
- Social Security Experience Panels: Disability Living Allowance (DLA) for children - visual summary
- Social Security experience panels: gathering supporting information - main report
- Social Security experience panels: gathering supporting information - visual summary
- Social Security experience panels: Personal Independence Payment health assessments part two - main report
- Social Security experience panels: Personal Independence Payment health assessments part two - visual summary
- Social Security Experience Panels: benefit take-up – visual summary
- Social Security Experience Panels: meeting people's needs - report
- Social Security Experience Panels: benefit take-up – report
- Social Security Experience Panels - Adult Disability Payment: mobility component eligibility criteria - visual summary
- Social Security Experience Panels - Adult Disability Payment: mobility component eligibility criteria
Funeral Expense Assistance
Research conducted with the experience panel members and other user groups on Funeral Expense Assistance.
Keeping clients and staff safe
Panel survey results helping design the processes for keeping Social Security Scotland staff and clients safe.
Overpayments
Report outlining the Social Security Experience Panels views regarding overpayments.
Payments for carers
Research conducted with the experience panel members and other user groups on payments for carers.
- Social Security Experience Panels: Carers with English as a second language
- Social Security Experience Panels - Scottish Carer's Assistance: main report
- Social Security Experience Panels - Scottish Carer's Assistance: visual summary
- Social Security Experience Panels: Carer's Allowance Supplement - letters
- Social Security Experience Panels: Carer's Allowance Supplement letters - visual summary
- Social Security Experience Panels: Carer's Allowance Supplement - experiences
- Social Security Experience Panels - Carer's Allowance Supplement experiences: visual summary
- Social Security experience panels: carer benefits - main report
- Social Security experience panels: carer benefits - visual summary
Young Carer Grant
Findings from the research with young carers about the Young Carer Grant.
Universal Credit
Survey on Universal Credit Scottish choices undertaken with Social Security Experience Panel members.
Benefits case transfers
Social Security Experience Panels participants' views about the case transfer process.
Scottish Welfare Fund
Survey results showing Panel members views about their experiences of the Scottish Welfare Fund.
External peer reviews
Review reports for the Social Security Experience Panels.
Experience Panels research plans
Plans detailing the main projects for Social Security Experience Panels research.
Fraud and error
Panel members’ views about how processes for fraud and cases of client error should work.
Change of circumstances
Panel members’ views about how contact around changes of circumstances should work, along with how debt should be repaid.
Winter Heating Payments
- Social Security Experience Panels: Pension Age Winter Heating Payment
- Social Security Experience Panels - Pension Age Winter Heating Payment: visual summary
- Social Security Experience Panels - Low Income Winter Heating Assistance: survey findings - visual summary
- Social Security Experience Panels - Low Income Winter Heating Assistance: survey findings
- Social Security experience panels: cold spell and winter fuel payment – report
- Social security experience panels: cold spell and winter fuel payment - visual summary
Seldom heard voices
- Social Security Experience Panels - Seldom Heard research programme: mobile populations - visual summary
- Social Security Experience Panels - Seldom Heard research programme: mobile populations
- Social Security Experience Panels - Seldom Heard research programme: vulnerable groups - visual summary
- Social Security Experience Panels: Seldom Heard research programme: carers and care experienced people - visual summary
- Social Security Experience Panels - Seldom Heard research programme: end of life - visual summary
- Social Security Experience Panels - Seldom Heard research programme: end of life
- Social Security Experience Panels - Seldom Heard research programme: vulnerable groups
- Social Security Experience Panels - Seldom Heard research programme: carers and care experienced
- Social Security Experience Panels - Seldom Heard research programme: wave 2 report
- Social Security Experience Panels: Seldom Heard research programme: wave 2 report - visual summary
Accessible Vehicles and Equipment Scheme
Joint Panels research
Links to documents on the Social Security Scotland corporate website:
- Dundee and Glasgow Building report and buildings summary
- opening hours report and summary
-
Social Security Panels research: Working location of staff report
-
Social Security Panels research: Working location of staff summary
Related analysis
- research and evaluation of Scottish social security policy
- social security official statistics published by the Scottish Government
- analysis on the impacts of welfare reform in Scotland
- Universal Credit dashboard
Enhanced administration and compensation recovery consultation
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