Social Security Experience Panels: legacy report

Annex B: Feedback Survey

Experience Panels Feedback Survey

We are extremely grateful for your time over the last six years as part of the Experience Panels.

As we bring the Experience Panels to a close, we are looking back at all we have achieved and want to apply what we have learnt through this programme to other projects. We’d like to hear from you about your experience of being part of the panel. We’re keen to find out what you’ve enjoyed and what could’ve gone better. This will help us to understand what we might change and how to better support participants in any future panels run by the Scottish Government.

The survey results will be analysed by researchers in the Experience Panels team. We will include findings in a final report, which will cover the impacts and achievements of the Experience Panels over the last six years. The report will be published at the Social Security Experience Panels publications page.

Completing the survey

This survey should take around 10 minutes to complete, but it might take longer if you want to think about your answers a little more. If you do not want to answer a question, then please leave it blank.

If you would like to receive a copy of this survey in larger print, please contact us and we will arrange this.

By completing and returning this survey to us, you are consenting to be part of this research.

Section 1: Personal experience of participating in the Experience Panels

Question 1a) Reflecting on your participation in the Experience Panels, please indicate how much you agree or disagree with the following statements (please tick one box in each row).

I have enjoyed participating in the Experience Panels:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

I have felt listened to by the Experience Panels team:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Question 1b) Thinking back to when you first joined the Experience Panels, what motivated you to join? (Please tick all that apply)

• I wanted to help design the social security system for Scotland.
• I wanted to share my experiences of what has not worked in the past.
• I wanted to meet other people who have experience of using the social security system in Scotland and the UK.
• Other (open text response option)

Question 1c) Did you achieve what you hoped to achieve by being a member of the Experience Panels? (open text response option)

Section 2: Communication

Question 2a) Thinking about the communication you have had from the Experience Panels team, please indicate how much you agree or disagree with the following statements (please tick one box in each row).

The communications from the Experience Panels team kept me up to date with the research:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

It was easy to contact the Experience Panels team when I needed to:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The reports and newsletters I received were in a format that was accessible for me:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The reports were clear and easy to understand:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The newsletters were clear and easy to understand:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Question 2b) Did you find it useful to receive the reports about the research you participated in?

• Yes
• No
• Don’t know

Question 2c) Did you find it useful to receive newsletters?

• Yes
• No
• Don’t know

Question 2d) Is there anything else you would like to have seen included in the reports and/or newsletters? (open text response option)

Section 3: Taking part in research

The following questions relate to different ways you might have taken part in Experience Panels research. Please answer all sections that apply to you.

Question 3a) In-person events: Thinking about the events you attended in person for example focus groups, please say how much you agree or disagree overall with the following statements:

I had enough choice about when I took part:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The event(s) were in a venue that was accessible to me:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The event(s) were at a location that was convenient for me:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The interviewer made me feel at ease:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

I was able to get support to take part if I needed it (e.g., an interpreter, taking breaks, receiving questions in advance):

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Question 3b) Phone or video interviews: Thinking about interviews you have taken part in via phone or video call, please say how much you agree or disagree with the following statements:

I had enough choice about when and how I took part:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The interviewer made me feel at ease:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

I was able to get support to take part if I needed it (e.g., an interpreter, taking breaks, receiving questions in advance):

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Question 3c) Surveys: Thinking about the surveys you have taken part in, please say how much you agree or disagree with the following statements:

I was given enough time to complete surveys:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

I was able to access support for completing surveys if I needed to:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The surveys were an appropriate length:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The surveys covered the topics in enough detail:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The surveys were clear and easy to understand:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Question 3d) Thinking about the research activities you took part in, please tell us: what was good? (Open text response option)

Question 3e) What could have been better? (Open text response option)

Section 4: Impact of the Experience Panels

Question 4a) The following questions ask about the impact you feel that the panels, and your participation in these, has had on the development of social security in Scotland.

It was clear how Experience Panels research was used to inform the design of the social security system in Scotland:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Taking part in the Experience Panels let me shape the design of the social security system in Scotland:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

The Experience Panels were a good way to make sure the views of people with lived experience helped design and develop the social security system in Scotland:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Section 5: Your overall thoughts on the Experience Panels and the future of social security in Scotland.

Thinking about your experience overall…

Question 5a) Do you have any particular memories of participating in the Experience Panels that you would like to share? (Open text response option)

Question 5b) Please describe your participation in the Experience Panels in three words. (Open text response option)

Question 5c) If we did a panel again in the future, what should we keep/improve/stop? (Open text response option)

Question 5d) How do you feel about the future of the Scottish social security system? (Open text response option)

Question 5e) Please answer to what extent you agree or disagree with the following statement.

I feel I was treated with dignity, fairness and respect throughout my participation on the Experience Panel:

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Question 5f) Would you take part in research organised by the Scottish Government again?

• Yes
• No
• Don’t know

Section 6: Saying farewell to the Experience Panels

Question 6a) If a farewell event for panel members was held, would you be interested in attending?

• Yes, an in-person event
• Yes, an online event
• Yes, either in-person or online
• No, I would not be interested in attending

Question 6b) If a farewell event was held, please let us know any thoughts you have on what format this could take. For example, you might prefer an in-person get-together to reminisce, or an online event to hear from researchers about the impact of the research - we are open to all suggestions! (Open text response option)

Question 6c) Is there anything else you’d like to tell us? (Open text response option)