Social Security experience panels: paying benefits into different bank accounts - main report

Introduction

In March 2020, the Scottish Government carried out a survey with Experience Panel members on paying benefits into different bank accounts.

This work was part of the Scottish Government's Social Security Experience Panels programme of research. In total, 234 Experience Panel members took part in this survey (a response rate of 10 per cent). The findings of this survey reflect the views of the respondents only. This report details the findings and key themes that emerged from this work.