Social Security Experience Panels: legacy report - visual summary

Background

In anticipation of the devolution of additional social security powers in 2018, the Scottish Government set out some guiding principles for social security in Scotland. These included putting user experience first and following a human rights-based approach.

The Experience Panels were established in 2017 to support the development of decision making about social security in Scotland and ensure it involved the people who know the system best – those who access and rely on services.

The aim of the Experience Panels was to design the new social security system with direct input from people with lived experience of the previous UK system.

By March 2024 the original purpose of the panels to help design and deliver the devolved benefits was achieved. The Experience Panels formally closed at the end of March 2024.