Social Security Experience Panels: legacy report - visual summary

Conclusion

The legacy report has found that the Experience Panels have had a meaningful impact across the areas of policy, Social Security Scotland, and Scottish Government research. This includes in key areas of policy design and service delivery.

Most importantly, the Experience Panels successfully demonstrated that participatory research has an important role to play in government research overall, and service design specifically.

Collectively, the findings of the legacy report indicate that the panels have successfully fulfilled their original aim: involving people with lived experience of the benefits system in the design and development of the new Scottish social security system.