Social Security Experience Panels: legacy report - visual summary

What’s Next?

Following the closure of the Experience Panels, the Scottish Government and Social Security Scotland will continue to improve the social security system by listening to and working with thousands of people who have experience of it. Social Security Scotland’s Client Survey, Client Panels and User Research are key ways that this will be achieved.

In addition, evaluation work is continually being carried out by Scottish Government researchers to explore the impact of the benefit system in achieving the government’s objectives: that social security is an investment in people, reduces poverty, and delivers value for money.