Social Security Scotland – client and staff insights: research findings

3. Background

An analytical team within Social Security Scotland are responsible for collecting, analysing and publishing management information, research and statistics that relate to the delivery and performance of Social Security Scotland. Within this, a programme of client and staff insights research is being established, to gather the experiences, needs and priorities of those who use and deliver social security in Scotland. This information, in turn, will be fed back into the organisation’s processes, policy and practice, to facilitate continuous improvement. This work will be co-designed with people who have lived experience of social security, building on the work undertaken as part of the Social Security Experience Panels and the development of the Social Security Charter.

Further detail on the background of the insights research programme and future plans can be found here.