Social Security Scotland – Insights Research Findings to December 2019

1. Introduction

An insights research programme has been established in Social Security Scotland. To date, it has involved the collection of both routine monitoring and experience information. The results from this research programme will be used to continuously improve services.

This publication covers the period September 2018 to December 2019, during which Carer's Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment and Young Carer Grant benefits were live.

Social Security Scotland began taking applications for Young Carer Grant on 21 October 2019. This publication covers the first two months and a half of Young Carer Grant benefit being live. There were not enough data during this period to fully report on Young Carer Grant.