Social Security Scotland: insights research findings to March 2020
Social Security Scotland insights research findings for the period September 2018 to March 2020.
6. Summary
This report summarises insights research programme findings for the period September 2018 to March 2020. As the organisation grows, clients and staff will continue to have opportunities to feed their views back into the system.
To date, findings reveal that majority of clients who have left a rating or comment in relation to a telephone or application-based interaction with the organisation have been positive about the experience.
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