Publication - FOI/EIR release

Social Security Scotland unanswered calls 2022/23: FOI release

Published: 24 October 2023
Topic: Public sector, Work and skills
FOI reference: FOI/202300372346
Date received: 21 August 2023
Date responded: 14 September 2023

Information request and response under the Freedom of Information (Scotland) Act 2002

Information requested

I would please like to request the number of unanswered calls to Social Security Scotland in the fiscal year 2022-23.

Response

I have interpreted your request to be unanswered calls to our main public phoneline. We can only provide part of the fiscal year you have requested as our systems only hold information for a 12-month rolling period.

Period

Total Calls

Unanswered Calls

Percentage of calls unanswered

August 2022 – March 2023

657471

828

0.13%

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG

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