Social Security Scotland – insights research programme: overview

9. Annex: A Telephony experience survey content

Thanks for staying on the line. You’re about to hear 3 short questions about your call today.

Question one: How quickly did we answer your call today? Press a number from 1 to 5, where 1 is not quickly at all and 5 is very quickly.

Question 2: Did you get what you needed from this call? Press a number from 1 to 5, where 1 is not at all, and 5 is you got everything you needed.

Question 3: How would you rate our service today? Press a number from 1 to 5, where 1 is poor and 5 is excellent.

Thanks for taking part. We’ll use your answers to improve our service.