Procurement - software value added reseller services framework (SP-21-034): guidance

Overview

A single supplier, national, framework for the provision of software value added reseller services.

What is in scope

The framework includes:

• commercial off the shelf software (COTS) i.e. software which is generally available and does not require development
• annual maintenance services for purchased software. Annual maintenance will include the rights to “upgrade” to the most current version of the software at no cost to the purchaser
• support services either directly or via a third party provider. Including but not limited to those associated with software support, implementation and configuration
• asset recording of purchased software
• Warranty support
• aggregation of bulk software purchases (bringing together organisations with similar purchases to identify savings)
• management and administration of price competitions between software options to identify further savings
• pre and post sales advice and support relating to the suitability, application and deployment of software and licenses 
• maintenance of software licence records through asset management, software audit and data migration services
• consultancy services

What is out of scope

The framework does not include:

• bespoke software solutions
• hardware
• ICT services

Who can use this

The framework can be used by:

• central government
• health
• local authorities
• universities and colleges
• third sector
• other public bodies

Full details can be found on Public Contract Scotland.

Entitlement can be established from the terms of the Find the Tender Service reference  2022/S 000-026441.  It is the responsibility of any buying organisation wishing to use any framework agreement, to satisfy itself that it is eligible to do so.

Guidance on this can be found in Annex A of our guidance on framework agreements.

If there is any doubt, legal advice should be sought.

Benefits

Benefits of this framework include:

• reduction in duplication of procurement activity within the Scottish public sector
• easy to use, single supplier framework, with no need to run a mini-competition
• standardised terms and conditions
• structured discounts in place for software purchases
• centralised framework administration and management
• asset recording of purchased software
• management and administration of price competitions between software options to identify further savings

Supplier details

The dedicated general email address below is also available for any quote requests, orders, and general queries. This email address is also the one you use for initially raising any escalations.
Quotes/queries: scotsvarquotes@computacenter.com
Orders: scotsvarorders@computacenter.com

Please refer to the knowledge hub for a detailed breakdown of the complaint process.

Further information

See the buyers' guide for more information.

See all Scottish Government frameworks and contracts.

Information about the Techsource Portal, pricing, terms and conditions, order form, call off Schedule 5, Computacenter contacts and the framework’s complaints procedure can be found on the Procurement Information Network Group within the Knowledge Hub.

If you are not registered to access the procurement information network within the knowledge hub, and are eligible to use the framework please complete the registration form and send it to scottishprocurement@gov.scot.

The team have now issued a Customer Satisfaction Survey for the SVARS framework (29 May 2024). It would be greatly appreciated if you could all take the time to complete this survey so we can monitor customer satisfaction and identify areas for improvement. 

The survey is now available.