Publication - Research and analysis

Health - redesign of urgent care: evaluation - technical report

Technical report to support the redesign of urgent care evaluation main report.

2 Research aims

The aims of this evaluation are to provide an improved understanding of the following:

Experience of callers to NHS 24 who discontinued their call^[2]
Experience of patients who had contact with NHS 24 (i.e., gone through the RUC pathway)²
Experience of staff involved in the delivery of urgent and unscheduled care
Changes to key Urgent Care delivery metrics, by comparing performance pre and post implementation of the RUC pathway

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