Publication - Research and analysis

Health - redesign of urgent care: evaluation - technical report

Published: 15 January 2025
From: Cabinet Secretary for Health and Social Care
Directorate: Chief Operating Officer, NHS Scotland Directorate
Topic: Health and social care
ISBN: 9781836911654

Technical report to support the redesign of urgent care evaluation main report.

7 Patient Survey Response Rates

Please note, if any of the response options had fewer than 5 responses these have been suppressed and replaced with an asterisk (*). Further suppression considerations were also applied if necessary (i.e., if only one response category had fewer than five responses, the next highest response category was also suppressed to prevent potential identification).

Table 1 Survey outcomes
Outcome	Number	Percentage
Questionnaire completed	662	18.9%
Questionnaire was returned undelivered (i.e. patient did not receive the questionnaire)	271	7.7%
Patient deceased after the sample was drawn (i.e. patient may not have received the questionnaire)	*	*
Patient opted out of the survey (i.e. called the helpline, emailed or returned a blank questionnaire)	31	0.9%
Unknown (i.e. there has been no response from the patient)	2522	72.1%
Patient deceased after the sample was drawn following final check 24 hours ahead of mailing	*	*
Total	3499	100.0%

Table 2 Adjusted response rate
Outcome adjusted	Number	Percentage
Questionnaire completed	662	20.6%
Questionnaire not complete	2553	79.4%
Total	3215^[13]	100.0%

Table 3 Response Rate by Urban-Rural classification
Urban-Rural classification		Not completed	Questionnaire completed	Total
Rest of Scotland (Large Urban Areas, Other Urban Areas, Accessible Small Towns and Remote Small Towns	Count	2156	545	2701
	Percentage	79.8%	20.2%	100.0%
Rural Scotland (Accessible Rural and Remote Rural Areas)	Count	393	116	509
Rural Scotland (Accessible Rural and Remote Rural Areas)	Percentage	77.2%	22.8%	100.0%
Total	Count	2549	661	3210
Total	Percentage	79.4%	20.6%	100.0%

Pearson Chi-Square X² (1,3210) =1.79, p=.181

Table 4 Response Rate by Gender
Gender		Not completed	Questionnaire completed	Total
Male	Count	1141	286	1427
Male	Percentage	80.0%	20.0%	100.0%
Female	Count	1412	376	1788
Female	Percentage	79.0%	21.0%	100.0%
Total	Count	2553	662	3215
Total	Percentage	79.4%	20.6%	100.0%

Pearson Chi-Square X² (1,3215) =.47, p=.492

Table 5 Response Rate by Age Group
Age group		Not completed	Questionnaire completed	Total
Under 16 years	Count	445	106	551
Under 16 years	Percentage	80.8%	19.2%	100.0%
16-35 years	Count	999	117	1116
16-35 years	Percentage	89.5%	10.5%	100.0%
36-50 years	Count	507	92	599
36-50 years	Percentage	84.6%	15.4%	100.0%
51-65 years	Count	337	135	472
51-65 years	Percentage	71.4%	28.6%	100.0%
66-80 years	Count	172	153	325
66-80 years	Percentage	52.9%	47.1%	100.0%
81 years and over	Count	93	59	152
81 years and over	Percentage	61.2%	38.8%	100.0%
Total	Count	2553	662	3215
Total	Percentage	79.4%	20.6%	100.0%

Pearson Chi-Square X² (5,3215) =269.20, p<.001

Table 6 Response Rate by Scottish Index of Multiple Deprivation (SIMD)
Scottish Index of Multiple Deprivation Quintile		Not completed	Questionnaire completed	Total
1. Most deprived	Count	567	98	665
1. Most deprived	Percentage	85.3%	14.7%	100.0%
2.	Count	614	113	727
2.	Percentage	84.5%	15.5%	100.0%
3.	Count	501	135	636
3.	Percentage	78.8%	21.2%	100.0%
4.	Count	475	155	630
4.	Percentage	75.4%	24.6%	100.0%
5. Least deprived	Count	388	158	546
5. Least deprived	Percentage	71.1%	28.9%	100.0%
Total	Count	2545	659	3204
Total	Percentage	79.4%	20.6%	100.0%

Pearson Chi-Square X² (4,3204) =54.93, p<.001

Table 7: Response Rate by NHS Health Board
NHS Health Board		Not completed	Questionnaire completed	Total
NHS Ayrshire and Arran	Count	139	40	179
NHS Ayrshire and Arran	Percentage	78%	22%	100%
NHS Borders	Count	90	17	107
NHS Borders	Percentage	84%	16%	100%
NHS Dumfries and Galloway	Count	99	11	110
NHS Dumfries and Galloway	Percentage	90%	10%	100%
NHS Fife	Count	173	47	220
NHS Fife	Percentage	79%	21%	100%
NHS Forth Valley	Count	254	68	322
NHS Forth Valley	Percentage	79%	21%	100%
NHS Grampian	Count	245	67	312
NHS Grampian	Percentage	79%	21%	100%
NHS Greater Glasgow and Clyde	Count	549	132	681
NHS Greater Glasgow and Clyde	Percentage	81%	19%	100%
NHS Highland	Count	97	35	132
NHS Highland	Percentage	73%	27%	100%
NHS Lothian	Count	451	120	571
NHS Lothian	Percentage	79%	21%	100%
NHS Tayside	Count	138	39	177
NHS Tayside	Percentage	78%	22%	100%
NHS Lanarkshire	Count	230	65	295
NHS Lanarkshire	Percentage	78%	22%	100%
Islands (NHS Orkney, NHS Shetland and NHS Western Isles)	Count	88	21	109
Islands (NHS Orkney, NHS Shetland and NHS Western Isles)	Percentage	81%	19%	100%
Total	Count	2533	662	3215
Total	Percentage	79%	21%	100.0%

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7 Patient Survey Response Rates

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