Tenant participation newsletter: making a difference

CIH Excellence in Scrutiny Award

Ann Marie Stanley, Scottish Government, presents tenants and residents of Maryhill Housing Association with the Excellence in Scrutiny Award

The CIH Excellence 2018 Awards Ceremony, held in the Edinburgh International Conference Centre in November, celebrated the fantastic work going on in housing across Scotland.

Maryhill Housing Association scooped the CIH Excellence in Scrutiny Award sponsored by the Scottish Government. Ann Marie Stanley, Tenant Participation Development Manager from the Scottish Government, presented the award, which recognised the association’s achievements in developing scrutiny activities that deliver service improvements and good outcomes for their tenants.

Maryhill showed sustained and continually improving tenant scrutiny where outcomes for tenants are being improved as a direct result. The award reflected its understanding of the need to ensure its work is examined impartially by its scrutiny panel.

The panel meets monthly and works collaboratively with staff from the association. It aims to deliver service improvements for all customers in line with the Scottish Social Housing Charter. In 2019, the panel focus its scrutiny activities on communications.

Commenting on the win, Chief Executive Bryony Willet said: “Scrutiny is now a vital part of our service improvement processes. We believe that the best people to tell us how to improve our services are our customers. We thank our Service Improvement Panel, Tenants Service Improvement Group and residents’ associations for the time they dedicate. We congratulate them on their success and the hard work that went into winning this important accolade.”

The other finalists, pipped at the post, were Aberdeen Housing Review Group, Aberdeen City Council, How Your Rent is Spent, Housing Revenue Account Methodology, Dundee City Council, Tenant Scrutiny Group, East Lothian Council and Horizon Get RIG-orous on Scrutiny, Horizon Housing Association. All worthy nominees, praised for their scrutiny work.

You can read more about the
awards on the CIH website:
http://cih.org/excellenceawards

tenant participation