The Scottish Approach to Service Design (SAtSD)

Introduction

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).

This brings together national and local government, health, public bodies, charities and third sector, as well as the private sector.
It’s important because we need to:

• collaborate to deliver end-to-end service journeys for citizens
• work together to create the right conditions and a shared language
• make sure our design methods are inclusive and accessible for everyone, so that we encourage, empower and enable all citizens to participate in designing the services they need

This publication aims to describe design in the context of ensuring that we don’t just design services in the right ways, but that we design the right services.