Publication - Corporate report

Victims' Right to Review: report, Complaints Handling and Feedback: follow-up

Published: 17 May 2018
Directorate: Justice Directorate
Topic: Law and order
ISBN: 9781788518901

The Inspectorate of Prosecution in Scotland's report on the Victims' Right to Review and a follow-up report on Complaints Handling and Feedback.

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25. We made 15 recommendations designed to strengthen and improve the complaints process and promote a culture focused on people rather than process, where complaints are valued as a key indicator of customer satisfaction, and as a source of feedback to identify recurrent themes and systematic issues.

26. We assess and report on the progress that has been made against our recommendations.

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