Publication - Advice and guidance

Transforming Outpatient Services: Patient Reminder Services Change Package

Published: 28 February 2014
Topic: Health and social care
ISBN: 9781784120566

Package of information and resources providing details re how to plan, adopt, implement and monitor effectiveness of patient reminder services and includes evidence base, resources, information and contacts for NHS teams to use.

Supporting documents

Transformig Outpatients Services

Transforming Outpatients Services

Aims	Rational for change concept	Change Package	Resources
All people are seen in the right place, at the right time, by the right person 2016: Reduction in DNAs to 7% (Represents achievement of 2013 uppoer quartile	Provide safe, effective and person centred appointment booking Improve patient flow and capacity management Optimise utilisation of clinic resources and maximise opportunity of filling cancelled slots	Communication and engagement Capturing and communicate current demographics, additional needs and preferred mode of communication Design patient reminder service and select system provider(s) Implement patient reminder service Review demand and capacity management at the start and on an ongoing basis Ongoing communication and review	Scottish Government leaflet re rights and responsibilities Rights and responsibilities legislation National Access Policy NHS inform Local EQIA assessor NHS Health Scotland Local Calidcott Guardians NHS 24 PRS User Contacts

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Email: Fiona Bernardis

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Transformig Outpatients Services

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