Understanding Capacity and Demand: A resource pack for healthcare professionals

Additional resources

There is a wealth of material available on the subjects of DCAQ, SPC and measurement for improvement. Listed below are some suggested websites and documents for further reading.

Demand, Capacity, Activity, Queue ( DCAQ)
You can download the computer models used in the masterclass from Richard Steyn's website. There are also several presentations that have been used by his team when delivering their lectures around the world.
http://www.steyn.org.uk/

The Improvement and Support Team ( IST) have developed a Continuous Improvement Toolkit which can be accessed from the e-library website below. Select IST and goodpractice.net from the Quick Links on the left-hand side and follow the instructions to log in. From the toolkits page select Toolkit 3.
http://athens.goodpractice.net/nhs/nhs.aspx

IST have also produced other documents relating to the benefits and methods of using DCAQ. Please contact IST for copies at istmailbox@scotland.gsi.gov.uk .

Statistical Process Control ( SPC)
The Clinical Indicators Support Team at the NSS Information Services Division ( ISD) have put together a website with information and tools to learn more about using SPC.
http://www.indicators.scot.nhs.uk/SPC/SPC.html

Richard's website (see above) also has information about using SPC.

Measurement for Improvement
The Institute for Healthcare Improvement ( IHI) website has links to tools, resources and literature so there is plenty of practical information to help both beginners and the more advanced improvement leaders find the best way to measure their process and show where improvements have been made.
http://www.ihi.org/IHI/Topics/Improvement/ImprovementMethods/ImprovementStories/SuccessfulMeasurementForImprovement.htm

The NHS Institute for Innovation and Improvement's No Delays Achiever website has a section dedicated to service improvement.
http://www.nodelaysachiever.nhs.uk/ServiceImprovement/