Understanding Why Some People Do Not Use Buses
This research explores perceptions of bus services and barriers to use amongst people who do not use buses often, and looks at what might encourage them to use buses more in future.
ANNEX C - OUTLINE CHARTING MATRIX
This summarises the basic structure of the charting matrix used for this study. All transcripts were summarised using an electronic version of Framework, produced by NatCen, under the themes/sub-themes below. Where a sub-theme was not relevant to a particular transcript, this was coded as 'Not applicable'. Additional information about the sample structure (e.g. group number, location, etc.) was also appended to each summary.
CHART 1: HEALTH CONDITIONS/NATURE OF DISABILITY/OTHER RESPONDENT BACKGROUND INFO
1.1 Health conditions/Nature of disability
1.2 Family/Hobbies/Typical day
1.3 Notes/Comments
CHART 2: KNOWLEDGE AND EXPERIENCE OF BUSES
What is the overall aim of this chart?
To summarise knowledge of their local bus service, and how they found out this information. The last time they travelled by bus and what their perceptions were of that particular journey. We also want to summarise any good or bad personal experiences they have had when travelling by their local bus. Also we want their experiences and thoughts of local buses in other countries.
2.1 Last time Resp used a local bus
2.2 Knowledge of local bus services
2.3 Sources of knowledge on local bus services
2.4 Good personal experiences of local bus services
2.5 Bad personal experiences of local bus services
2.6 Experiences and thoughts of local bus services in other cities/countries
2.7 Notes/Comments
CHART 3: GENERAL PERCEPTIONS OF BUSES
What is the overall aim of this chart?
To summarise the positive aspects of local buses, typical bus users and typical car users. All negative perceptions should be summarised in Chart 5 & 6: BARRIERS.
3.1 Positive aspects of local buses
3.2 Perceptions of typical bus user
3.3 Perceptions of typical car user
3.4 Comparisons between the bus and the train
3.5 Notes/Comments
CHART 4: CURRENT TRAVEL AND FUTURE BUS USE
What is the overall aim of this chart?
To summarise the typical journeys participants makes, including work and other journeys and if they could use the bus as an alternative for any of the journeys mentioned and why. Also if participants would like to use the bus more or the car less (if applicable) and under what circumstances might they use the bus.
4.1 Typical journeys - work (only)
4.2 Typical journeys - other
4.3 Bus as an alternative - work (only)
4.4 Bus as an alternative - other
4.5 Desire to use the bus more/car less
4.6 Circumstances in which they'd use the bus
4.7 Notes/Comments
CHART 5: BARRIERS (1)
What is the overall aim of this chart?
Summarise any reasons participants give for not using the bus. Make sure to unpack the barriers and explain fully why it is a barrier. e.g. fact buses are not always on time means difficult to plan around them.
5.1 Driver
5.2 Other passengers
5.3 Physical conditions of buses
5.4 Bus Stop
5.5 Bus times & timetables
CHART 6: BARRIERS (2)
6.1 Bus Routes
6.2 Fares
6.3 Advantages of the car over the bus
6.4 Other
6.5 Biggest Barrier
6.6 Notes/Comments
CHART 7: SOLUTIONS (1)
What is the overall aim of this chart?
Summarise anything people say would encourage them to use the bus. Make sure to unpack the solutions and explain fully why it is a solution/incentive. The chart also needs to include discussion of possible incentives that group does not think would work.
7.1 Driver
7.2 Other passengers
7.3 Physical conditions of buses
7.4 Bus Stop
7.5 Bus times & timetables
CHART 8: SOLUTIONS (2)
8.1 Bus Routes
8.2 Fares
8.3 Advantages of the car over the bus
8.4 Other
8.5 Notes/Comments
CHART 9: LANGUAGE (1)
What is the overall aim of this chart?
We want to note the Respondents' use of vague terms like 'easier', 'unreliable', 'inconvenient'/'convenient' - if they did unpack these types of words, it is important that we chart this. If not, it is important to note that it wasn't expanded on.
9.1 Things associated with buses being 'inconvenient'
9.2 Things associated with buses being 'convenient'
9.3 Things associated with buses being 'unreliable'
9.4 Things associated with buses being 'easier'
9.5 Other
9.6 Notes/Comments
CHART 10: LANGUAGE (2)
What is the overall aim of this chart?
10.1 Things associated with other modes of transport being 'inconvenient'
10.2 Things associated with other modes of transport being 'convenient'
10.3 Things associated with other modes of transport being 'unreliable'
10.4 Things associated with other modes of transport being 'easier'
10.5 Other
10.6 Notes/Comments
CHART 11: MISCELLANEOUS/COMMENTS
What is the overall aim of this chart?
Too add anything that seems important but does not fit in any of the other charts - hopefully there won't be much. Also there is space for any general interpretive comments/analytic observations about the Resp or group as a whole - not specifically related to a particular chart
11.1 Miscellaneous
11.2 General Comments
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