Use of remote technology in school admission and exclusion appeal hearings: Consultation Analysis

5. Conclusion

Overall, the consultation revealed a complex and multifaceted perspective on the use of remote technology for appeal hearings. Respondents noted significant advantages, such as greater flexibility, reduced financial burdens, and increased participation. For instance, video conferencing was praised for its ability to accommodate working parents and those living in remote areas, while reducing the need for travel and associated costs. Additionally, the home environment was found to be less intimidating for many participants, which could enhance engagement, especially for those with additional support needs.

However, concerns were raised about the potential drawbacks of remote hearings, such as the risk of digital exclusion and the challenges of ensuring effective communication. Some respondents highlighted the importance of maintaining in-person hearings as an option to better support families and facilitate face-to-face interactions, which can be crucial in certain cases.

Moreover, the issue of digital confidence and literacy was emphasised, underscoring the need for support and guidance to ensure all participants can engage fully. Ensuring that practices are in line with the Equality Act 2010 and providing early check-ins to confirm access to necessary technology were among the suggested improvements.

The feedback indicates a strong preference for retaining the option for remote hearings and providing appellants with the choice of how they wish to participate in hearings—whether in person, remotely, or through a hybrid approach. This flexibility is seen as essential to accommodate individual needs and circumstances, thus enhancing the overall fairness and accessibility of the appeal process.