Publication - Corporate report
Wilson Review of support for Scottish exporting
UK Government response to the Wilson Review of support for Scottish exporting, announcing the short-life, cross-government Joint Working Group.
Annex
| A SIMPLE DIGITAL OFFER FOR BUSINESS | |
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| ACTION | PROGRESS & NEXT STEPS |
| The 'mygov.scot' website will provide a single point of access for online information on government services for businesses in Scotland, with information aimed directly at business users and improved signposting to other websites. | In recognition that exporting is a key interest for SMEs, mygov.scot is designing and delivering a pipeline of work to provide access to relevant information and support. Following an initial release in early 2016 of exporting information on mygov.scot, actions for further development and streamlining the exporting landscape will be agreed and delivered with key stakeholders. |
| Work will be taken forward through the Digital Forum to share approaches to the digital delivery of services with a view to building on best practice, preventing duplication and making trade and investment services both easier to find and access digitally and available to a wider group of companies. This will include information on exporting being clearly signposted on UKTI and SDI websites, along with links to advice and support available from UKTI, SDI and UK Export Finance. | In line with the Digital Agenda, two meetings of the Digital Forum have now taken place. Data, Marketing, Digital Services and Customer Mapping are the key areas of discussion for improvement, in order to ensure complete digital alignment across UKTI and the devolved administrations. Once agreement has been reached, exporting support will be clearly signposted on UKTI and SDI websites to ensure an effective and simple digital customer journey. The second meeting of the Digital Forum took place in Scotland in November 2015 and focussed on Scottish Enterprise's Digital First approach which uses a fast turnaround Agile methodology to make continual improvements to the digital delivery of services on international trade and investment. Partners in the Digital Forum are committed to digitising international trade services and joint working to progress this will be a priority through 2016 and beyond. |
| SDI's 'Digital First' approach in Scotland will improve the digital availability of, and access to, trade and investment services. | Although still in its early stages, the Digital First approach is already helping to reach, and support, more companies through digital channels. For example:
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| PARTNERSHIP FORUM | |
| ACTION | PROGRESS & NEXT STEPS |
Work will be taken forward through the Partnership Forum to jointly progress initiatives focused on:
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The Partnership Forum meets quarterly, supported by working groups as required. In addition, UKTI and SDI meet monthly to progress joint initiatives. Current priorities are digital services, staff training and development and joint working on increasing the number of new exporters. The Partnership Forum is also exploring opportunities for joint working on inward investment opportunities, especially among the devolved administrations. |
| SHARED UKTI/ SDI AGENDA | |
| ACTION | PROGRESS & NEXT STEPS |
| UKTI and SDI will jointly review the services they deliver to companies at different stages of exporting and how to achieve the best possible alignment in services and use of expertise. | SDI has mapped its own and UKTI's services against the export customer journey and, with UKTI, is examining these for potential improvements. This will be completed by the end of operating year 2015-16. |
| UKTI and SDI will jointly develop training/guidance for in-market staff on Scotland's exports and inward investment priorities. | Development of training/guidance for in-market staff is underway and will be completed by the end of operating year 2015-16. |
| UKTI and SDI will jointly design and deliver UK-wide initiatives (for example the UK Explore Export roadshows, Exporting is GREAT campaign and UK Financial Centres of Excellence) in Scotland, ensuring that these recognise and take account of Scotland's strengths and involve key partners. | UKTI and SDI worked closely together on delivery of the annual Explore Export event in Edinburgh on 6 November, attended by over 150 businesses. This event facilitates one-to-one meetings with export advisers for Scottish businesses with an interest in selling overseas or expanding their overseas sales. Businesses also have the opportunity to attend seminars and visit partner organisations in the exhibition area. UKTI and SDI are working with partners to develop opportunities to reach and support more Scottish companies via the Exporting is GREAT campaign. As part of the campaign, the Export Hub (a specially adapted truck which will host seminars, workshops and one-to-one meetings with export advisors) will tour Scotland from 29 February to 4 March 2016. UKTI and SDI are working together to develop proposition material which will showcase the Scottish financial services sector as one of eight regional UK Financial Centres of Excellence. The initiative is expected to be launched in Scotland in early 2016. |
| UKTI and SDI will co-ordinate activity around high growth markets such as India and China. | Relevant teams within UKTI and SDI are engaged in a range of activity around the key markets of India and China. Current examples include:
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| WORKING WITH PARTNERS | |
| ACTION | PROGRESS & NEXT STEPS |
A new Community of Practice will bring together the range of organisations in Scotland involved in supporting exporters and attracting investment to Scotland in order to:
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One of the early tasks of the Community of Practice has been to agree to and create central recording of events and activities taking place in Scotland and overseas. This will enable partners to work together efficiently on events to ensure that all companies in Scotland, across different regions, can access support and services. It will also prevent duplication where events are aimed at similar target groups. The Community of Practice is also starting to consider how the different partners can cooperate on the information available to partners and to companies digitally. Planned meetings of the Community of Practice will consider opportunities for joining up activity under the High Value Opportunities Programme and ongoing development of the GlobalScots network. |
Contact
Email: Jamie McGarvey, james.mcgarvey@gov.scot
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