Winter Heating Payment: response to SCoSS Scrutiny of regulations

Annex: Response to Scrutiny Report of 29 August 2022

SCoSS recommendation

Recommendation 1: Impact assessments should be produced while policy is under development and sent to SCoSSalongside draft Regulations.

Accept/Partially accept/Decline

Accept

SG Response

The Scottish Government acknowledge the importance of completing impact assessments during policy development to ensure issues can be identified and recorded, and reflection can be provided to show how these have shaped decision making.

Where we have been unable to provide finalised documentation we have continued to engage with SCoSS, answering relevant questions on the various impacts that the introduction of these regulations might have.

We have been gathering evidence to inform the impact assessments for Winter Heating Payment (WHP) while we developed the policy – the consultation responses formed part of that evidence. Some of the questions asked in the consultation were specifically designed to generate views which would inform the impact assessments. We fed the outcome of the consultation into our draft impact assessments.

Going forward, we will strive to ensure impact assessments are provided to SCoSS at the earliest opportunity.

SCoSS recommendation

Recommendation 2: The Scottish Government is asked to outline how someone who has become retrospectively eligible for LIWHA will be identified from DWP data.

Accept/Partially accept/Decline

Accept

SG Response

Clients will have the opportunity to make Social Security Scotland aware if they become retrospectively eligible and therefore did not receive an automatic payment, as they were not included in the data received from DWP.

We have worked with DWP to establish an optimal date for receipt of the data to allow clients to be paid WHP from February 2023. As a consequence of the February payment date, many clients who receive a retrospective award on their qualifying benefit, are expected to be captured in the data scan for this year.

SCoSS recommendation

Recommendation 3: Draft Regulation 6 should be expanded to include circumstances other than an appeal under which an individual may have received a backdated award for a qualifying benefit that confers entitlement to LIWHA.

Accept/Partially accept/Decline

Partially Accept

SG Response

We had previously drafted Regulation 6 to ensure those eligible for a WHP as a result of an appeal would be eligible without the need to make an application. However, on reviewing this provision we now intend to remove Regulation 6. Regulation 5 provides for a determination to be made without an application meaning anyone who receives a backdated award which affects the qualifying week can approach the agency and request a determination.

In addition to regulation 5, which already provides for a determination without application (where it appears to the Scottish Ministers from information available to them that the individual is likely to meet the eligibility rules) 37 of the Social Security (Scotland) Act 2018 gives provision for a determination to be provided where the agency do not think a person, based on the information available to them, is entitled. This will ensure anybody who applies will receive a determination and the rights following a determination.

Further information on how someone might make the agency aware of their change in entitlement based on a backdated award is laid out below.

SCoSS recommendation

Recommendation 4: The Scottish Government and Social Security Scotland should ensure that people who think they should have received an award, but did not, can easily find out how to apply for LIWHA.

Accept/Partially accept/Decline

Accept

SG Response

As part of the Service Design of Winter Heating Payment there will be two routes available to clients in the first year – telephony and a paper form.

The paper form will be available to download on the MyGov website as well as an editable PDF being available for our Local Delivery colleagues to support clients in the community.

Client facing benefit information which includes eligibility and the process through which a client can provide the required additional information which will enabling a determination to be made on their entitlement for WHP will be on MyGov has been User Tested with a range of clients to ensure it is clear and easily understood.

Communications will also be made available through existing channels and fact sheets, to enable clients to 'learn' about WHP and how to interact with Social Security Scotland if they need to apply.

SCoSS recommendation

Recommendation 5: The Scottish Government should give further consideration to the retention of temperature contingent payments in addition to the envisaged one-off payment, at least when an area experiences a third or subsequent cold week. If this approach is considered to be undesirable, or infeasible in time for winter 2022-23, consideration should be given to increasing the Scottish Welfare Fund budget for local authorities where some residents have received three or more Cold Weather Payments in a recent winter.

Accept/Partially accept/Decline

Decline

SG Response

The Scottish Government has carefully considered feedback from stakeholders and individuals throughout the development of the policy and consideration has been given to the potential retention of a weather dependent aspect.

We moved away from a weather dependent approach as we knew that the difference in weather conditions between some areas and the location of the weather stations which would trigger a Cold Weather Payment (CWP) has been a source of frustration to people previously. The exclusive reliance on temperature rather than other factors such as wind chill has also made some people feel that they were not being treated fairly. We know that despite temperatures feeling cold because of factors such as wind chill and driving rain, island communities have historically had very few CWPs. The weather dependency made support unreliable and did not support people within marginally warmer climates with their increased heating costs over the winter.

Our approach acknowledges that, regardless of temperature it is more likely to be difficult for people on low income benefits to spend more money to heat their homes in the winter.

Retaining any weather dependency aspect when introducing WHP would require a new agreement to be reached with the DWP and the Met Office and would be much more technically complex to develop and test and would be a more administratively burdensome scheme for Social Security Scotland to deliver. Making more than a single payment each winter would increase the complexity and cost of delivering the benefit. We do not therefore intend to change our proposed approach. We have, however, retained the ability to legislate for additional payments to be made should the need arise and the funding be made available. By adopting this approach it means that everyone entitled to WHP will receive additional support should additional money become available.

As noted in the report, the WHP is a contribution towards winter energy costs alongside other forms of support and is not a payment that is intended to meet energy costs. The Scottish Welfare Fund (SWF) is a discretionary fund that can provide support to people during a crisis or to support someone so that they can continue to live independently. Whilst the Fund may be able to support people who are unable to meet unexpected costs such as particularly high fuel bills, it cannot be relied upon to provide regular support or to top up income. Awards from the Fund are made at the discretion of each local authority and decisions will be made taking into account a range of considerations including the individuals circumstances. In addition, the distribution of budget is currently set out at the beginning of the financial year and is distributed using the agreed methodology of the Scottish Index of Multiple Deprivation. Changing local authority SWF budgets in response to specific weather events in previous years would not provide any additional reliable support to those on low incomes.

The Fund is currently under review and as part of this we are examining a wide range of issues including accessibility, funding levels, promotion, administration and guidance. The final report of the research project is due to be completed by the end of 2022/early 2023 and we will draw on the findings from the review to inform any future policy improvements.

SCoSS recommendation

Recommendation 6: The Scottish Government should outline the application route for paying to an alternative individual for cases which are not processed automatically.

Accept/Partially accept/Decline

Accept

SG Response

Where a person applies for a Winter Heating Payment on an individual's behalf because they are regarded as incapable within the meaning of the Adults with Incapacity (Scotland) Act 2000, Social Security Scotland's standard processes would apply;

• If the person was exercising authority granted under the 2000 Act (i.e Continuing Power of Attorney or a Guardianship order) or an international measure for the first time, it would require sight of the documents granting that authority.
• Where no-one else already had authority to act for the individual in relation to their benefits, processes (set out in the statutory guidelines) would be set in motion to consider whether it was appropriate to appoint that person under sections 85B(1) and (7) of the Social Security (Scotland) Act 2018.

Where the individual themselves applies, they can request a payment be made to another appropriate person should they wish to do so.

SCoSS recommendation

Recommendation 7: The name of the assistance must reflect the commitments made in the Social Security Charter to use positive words to describe the service and accurately convey who the assistance is for.

Accept/Partially accept/Decline

Accept

SG Response

During the Consultation on Low Income Winter Heating Assistance we asked respondents whether they agreed with the proposed name of the new benefit. Just under half of the respondents (47%) agreed with the proposed name. However, concerns were expressed around the use of the term 'low income' and the stigma and potentially derogatory nature of it. These views were also reflected in the work undertaken with people with lived experience of benefits, through the Social Security Experience Panels.

We also undertook user research sessions with clients where the following key considerations were taken into account.

• The need/importance attributed to a consistent naming convention and alignment across all Social Security benefits.
• A clear preference amongst clients for the use of 'payment' over 'assistance'
• A strong view that the use of the term 'Low Income' was viewed amongst most clients as demeaning

As a result 'Winter Heating Payment' was chosen as the preferred name for the assistance.

SCoSS recommendation

Recommendation 8: The review of LIWHA should cover the ongoing need for a qualifying week, its impact on affected individuals and the feasibility of replacing this with an alternative.

Accept/Partially accept/Decline

Accept

SG Response

Following the Consultation on Low Income Winter Heating Assistance, the Scottish Government considered a number of options in relation to the qualifying week, including adding multiple qualifying weeks or extending this to a qualifying period to cover the whole of the winter. However, given the reliance on DWP for the relevant data, it would add significant complexity to the delivery of the benefit. No change in this was possible ahead of delivery in February 2023. The current approach to use a single qualifying week reflects that of Winter Fuel Payment (WFP) and Child Winter Heating Assistance (CWHA).

The Scottish Government will continue to review WHP as part of the ongoing evaluation process and as part of this we will consider the impact that the qualifying week is having on individuals and the feasibility of an alternative approach.

SCoSS recommendation

Recommendation 9: The commitment to continue to review the eligibility criteria for LIWHA is welcome and this should prioritise consideration of in-work benefits.

Accept/Partially accept/Decline

Partially Accept

SG Response

In the Scottish Government's response to the Consultation on Low Income Winter Heating Assistance analysis report, we committed to continuing to review the eligibility following the launch of WHP, this will be part of our ongoing evaluation process of Social Security benefits. Following the consultation, we considered extending eligibility to other groups who are considered most at risk of the increases in energy prices and the overall cost of living, including carers and people receiving disability benefits. We also considered removing the premiums relating to disabilities and children, as well as including in-work UC claimants, and also extending to individuals on low incomes who do not receive any benefits. However, any addition of further qualifying benefits or extension to a broader group would significantly increase caseload, cost and complexity. Due to the overlap between the current eligibility for CWP and those households who have need for an enhanced heating regime, it is considered that the present proposals are appropriate to ensure that the new payment is targeted to individuals who are most in need.

We will, however, consider the eligibility criteria and the impact this is having as part of the review.

SCoSS recommendation

Observation 1: It is important that LIWHA is widely understood as a contribution towards winter energy costs, alongside other forms of support, and not as a payment that is intended to meet them.

Accept/Partially accept/Decline

Noted

SG Response

We will ensure messaging is consistent and clear that WHP will be a contribution towards energy costs during the winter period.

We will raise awareness of the benefit through press releases, social support on Social Security Scotland channels, print and radio marketing and will engage with stakeholders, providing them with relevant materials to use such as stakeholder toolkits.

SCoSS recommendation

Observation 2: SCoSS notes that the use of data from the DWP to determine entitlement to LIWHA has potential to greatly reduce administrative complexity, but creates an inherent vulnerability in the event that there are problems with receiving the necessary data.

Accept/Partially accept/Decline

Noted

SG Response

We have engaged regularly with DWP officials throughout the development of this benefit to ensure we have a common understanding of data requirements.

The safe and secure transfer of data and subsequent processing of cases by Social Security Scotland will follow tried and tested processes utilised successfully in other devolved benefits. Solutions have been designed and are being tested to minimise unnecessary activity by Social Security Scotland. Whilst the ability to deliver effectively depends on the provision of accurate data from DWP within agreed timescales, the vulnerability is somewhat lessened due to the seasonal nature of the payment and the frequency of data transfers. High levels of re-use, mirroring of eligibility criteria, effective stakeholder engagement and robust planning and governance arrangements are expected to mitigate the associated risks. The risk management framework also ensures active management and provides defined escalation routes.

SCoSS recommendation

Observation 3: SCoSS recognises that, due to the tight legislative timetable, it may not be possible to implement all recommendations in this report in time for winter 2022-23. Those that are not feasible at present should receive due consideration in the future review of LIWHA or (following the introduction of the winter heating assistance for people of pensionable age) of the various forms of winter heating assistance.

Accept/Partially accept/Decline

Noted

SG Response

The Scottish Government has considered and responded to the recommendations and observations laid out above and will consider suggested changes as part of the ongoing evaluation of WHP and the Winter Heating Assistances in general going forward.