Winter Heating Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

9. Management Review

9.1 Each party will act transparently and work in a practical way in the spirit of co- operation, trust, respect and confidentiality in regards to any issues that may arise. In general, the working arrangements covered by this Agreement should be reviewed at least every twelve (12) months during the period this Agreement is in place. This may involve meetings between each party at a working level.