Winter Heating Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

12. Service Design and Delivery

12.1 It is understood by each party that the design of the Services will evolve. Each party agrees to inform the other as soon as reasonably practicable of any changes to its own legislation that may impact on or require changes to the delivery of Winter Heating Payment or the Services.

12.2 Scottish Ministers will deliver Winter Heating Payment while seeking continuous improvement in delivery as part of BAU processes. Each party will work to ensure cost-effective delivery; subject to the overarching financial arrangements as referenced in Section 4 (Derivation) of this Agreement, as described in the 'Scottish Devolution: Financial Arrangements for Formal Agreements between Department for Work and Pensions and Scottish Ministers'.