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Part 3 - Encouraging, handling and learning from complaints
This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.
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SUMMARY OF FINDINGS:
Statistics publication of Child Protection and Secure Care and Close Support Accommodation
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The Scottish Government's approach to tackling prostitution and the impact of the COVID-19 pandemic.
Our response to the findings of a public consultation seeking views on how best to challenge men’s demand for prostitution in Scotland, reducing the harms associated with prostitution and supporting women involved to exit.
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Correspondence and enquiries
Additional analysis to the results of the first Mental Health & Learning Disability Inpatient Bed Census, focusing on patients treated outwith NHS Scotland.
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Essentials
Information for social workers who have a statutory responsibility to present information to children’s panel members.
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4. Legislation and Policy Context
We are seeking views on the clinical pathways and guidance for healthcare professionals working to support adults who present having experienced rape or sexual assault.
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8. Other sources of mental health, addiction and learning disability statistics
Results of the fourth Mental Health & Learning Disability Inpatient Census and Out of Scotland NHS Placements Census, 2018.
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Housing
Progress made on the Fairer Scotland action plan published in 2016.
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Stage 4: Decision making and monitoring
Equality impact assessment (EQIA) for prolonged home working for Scottish Government staff and new safe and secure workplace arrangements in response to COVID-19.
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Coronavirus (COVID-19): Our shared role in containing the virus: Analysis of responses submitted as part of the Scottish Government's second public engagement exercise
This report outlines the themes emerging from a rapid analysis of the public engagement exercise that took place 5-11 October 2020 on the Scottish Government's approach to managing the Coronavirus (COVID-19)
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