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Part 2 - Encouraging, handling and learning from feedback, comments and concerns

This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.

Publication type: Advice and guidance
Date: 29 March 2012

Part of:: Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.

Annex C: Useful links

This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.

Publication type: Advice and guidance
Date: 29 March 2012

Part of:: Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.

SINGLE SHARED ASSESSMENT - INDICATOR OF RELATIVE NEED (SSA-IoRN) IMPLEMENTATION OPERATIONAL GUIDANCE

Guidance to assist implementation of SSA-IoRN

Publication type: Advice and guidance
Date: 05 August 2004

Part of:: Single Shared Assessment Indicator of Relative Need: Operational Guidance Users Handbook

Chapter 1 The Vision

A vision and action plan for the future of NHS pharmaceutical care in Scotland through integrated partnerships and innovation.

Publication type: Strategy/plan
Date: 19 September 2013

Part of:: Prescription for Excellence - the future of pharmaceutical care: vision and plan

Section 2: Every child's right

Our national parenting strategy seeks to strengthen the support on offer to parents and make it easier for them to access this support.

Publication type: Strategy/plan
Date: 03 October 2012

Part of:: National parenting strategy: making a positive difference to children and young people through parenting

9. Other sources of mental health, addiction and learning disability statistics

Results of the fifth Mental Health & Learning Disability Inpatient Census and Out of Scotland NHS Placements Census, 2019.

Publication type: Statistics
Date: 08 October 2019

Part of:: Inpatient Census 2019: parts one and two

Fair Start Scotland in Alloa

Part of the Fair Start Scotland evaluation series. It presents detailed findings from the first wave of local area case studies in Alloa, Wick and Irvine and includes feedback from FSS service providers, participants, local delivery partners and

Publication type: Research and analysis
Date: 06 November 2019

Part of:: Fair Start Scotland evaluation report 2: local area case studies - November 2019

Annex C: Conceptual Framework and Phase 1 principles

The redesign of urgent care (RUC) programme by definition includes the entire patient pathway from the time of patient or carer need to the conclusion of that episode of care. This evaluation has therefore attempted to explore the whole patient

Publication type: Research and analysis
Date: 15 July 2021

Part of:: NHS Scotland redesign of urgent care - first national staging review report: 1 December 2020 – 31 March 2021

Annex I

Report on progress since commencement of Part 4 of the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 - Provision of Communication Equipment in March 2019.

Publication type: Progress report
Date: 21 February 2020

Part of:: Provision of Communication Equipment and Support: Part 4 of the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016: progress report 2019

7 Thematic focus (Q7, Q8, Q9, Q11)

Analysis of responses received during consultation on international development policy.

Publication type: Consultation analysis
Date: 29 September 2016

Part of:: Meeting global challenges and making a difference - aligning international development policy with global goals: analysis of responses

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