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Appendix B: customer journey examples
Qualitative study looking at the customer experience of individuals who have recently been made redundant.
- Part of:
- PACE customer journey: 2019
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Consumption
The monthly economic brief provides a summary of latest key economic statistics, forecasts and analysis on the Scottish economy.
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NFUS conference 2024: First Minister keynote speech - 5 February 2024
Speech delivered by First Minister Humza Yousaf at the National Farmers Union Scotland (NFUS) conference and AGM in Glasgow on 5 February 2024.
- Part of:
- First Minister's speeches
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Part 1 – A National Spatial Strategy for Scotland 2045
National Planning Framework 4 (NPF4) is our national spatial strategy for Scotland. It sets out our spatial principles, regional priorities, national developments and national planning policy. It should be read as a whole and replaces NPF3 and
- Part of:
- National Planning Framework 4
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Coronation: First Minister’s speech – 9 May 2023
Statement given by First Minister Humza Yousaf at the Scottish Parliament on Tuesday 9 May 2023.
- Part of:
- First Minister's speeches
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Annex 2 - Case Studies
joint guidance from Scottish Government and COSLA setting out the principles on which any effective Housing Options service should be based and the outcomes it should achieve.
- Part of:
- Housing Options guidance
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On the outside: Scotland's relationship with the EU
This paper sets out the Scottish Government’s proposals for citizenship in an independent Scotland.
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Energy consumers support: letter to UK Government
Energy and Environment Minister calls for urgent action to support domestic and non-domestic energy customers.
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Chapter 9 Culture, Communications and Digital
Scotland’s referendum on 18 September 2014 is a choice between two futures.
- Part of:
- Scotland's Future
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Business Activity
The monthly economic brief provides a summary of latest key economic statistics, forecasts and analysis on the Scottish economy.
- Part of:
- Monthly economic brief: June 2021
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