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Part 3 - Encouraging, handling and learning from complaints

This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.

Publication type: Advice and guidance
Date: 29 March 2012

Part of:: Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.

SUMMARY OF FINDINGS:

Statistics publication of Child Protection and Secure Care and Close Support Accommodation

Publication type: Statistics
Date: 29 September 2010

Part of:: Statistics Publication Notice: Health and Care Series: Children's Social Work Statistics 2009/10

Summary response

Interim joint response from SG and COSLA to the New Future for Scotland's Town Centres report articulates our support for the reports overarching aim to work with our partners and communities to transform the future of our town centres and signals

Publication type: Progress report
Date: 24 March 2021

Part of:: Town centre action plan - review report: interim joint response

5 Basing the Offence on Conduct or Outcomes (Q5)

Report from the independent analysis of the consultation on proposals for a new criminal offence of ill-treatment or wilful neglect in health and social care settings.

Publication type: Research and analysis
Date: 05 May 2015

Part of:: Proposals for an Offence of Wilful Neglect or ill-treatment in Health and Social Care Settings: Consultation Analysis

CONCLUSIONS

The National Delivery Plan meets a key milestone in the commitments set out in Better Health, Better Care. It establishes a national infrastructure for the sustainability of specialist children's services in Scotland, not just in the specialist

Publication type: Strategy/plan
Date: 20 January 2009

Part of:: Better Health, Better Care: National Delivery Plan for Children and Young People's Specialist Services in Scotland

Statistics Publication Notice: Education and Training Series: Pre-School and Childcare Statistics 2010

Statistics on Pre-School and Childcare

Publication type: Statistics
Date: 29 September 2010

Social security and benefit up-take

Progress made on the Fairer Scotland action plan published in 2016.

Publication type: Progress report
Date: 02 December 2019

Part of:: Fairer Scotland action plan: progress report 2019

References

This equality impact assessment (EQIA) is to analyse the potential impacts for each protected characteristic under the Equality Act 2010 of amending the definition of fully vaccinated to include the requirement for a booster if a primary course of

Publication type: Impact assessment
Date: 08 February 2022

Part of:: The Health Protection (Coronavirus) (Requirements) (Scotland) Amendment Regulations 2022 and The Health Protection (Coronavirus) (Requirements) (Scotland) Amendment (No. 2) Regulations 2022: equality impact assessment

Introduction

This business and regulatory impact assessment (BRIA) considers the impacts for businesses and consumers of amending the definition of fully vaccinated to include the requirement for a booster vaccination if a person’s primary course of MHRA

Publication type: Impact assessment
Date: 08 February 2022

Part of:: The Health Protection (Coronavirus) (Requirements) (Scotland) Amendment Regulations 2022 and The Health Protection (Coronavirus) (Requirements) (Scotland) Amendment (No. 2) Regulations 2022: business and regulatory impact assessment

8. Other sources of mental health, addiction and learning disability statistics

Results of the fourth Mental Health & Learning Disability Inpatient Census and Out of Scotland NHS Placements Census, 2018.

Publication type: Statistics
Date: 23 October 2018

Part of:: Inpatient census 2018: parts one and two

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